The Certified IT Asset Manager (CITAM) Program was originally developed by professional Software and Hardware Asset Managers to codify a number of existing IAITAM professional development programs.  IAITAM’s Certification in IT Asset Management has evolved over the years to accommodate the changes in the profession and therefore the course has evolved as well.  IAITAM now introduces the new CITAM, intended to guide individuals within the profession and align the needs of the organization with IT for the benefit of the organization.  This new hands-on course will allow professionals to review existing infrastructure and plan a real world IT Asset Management Program - one that is applicable to the global work place and inclusive of a widely dynamic range of issues as well as properly managing IT assets across their organizations.  The primary purpose of this course is to educate ITAM professionals to manage IT assets while aligning with the organizational business drivers that promote ROI, reduces risk and increase productivity.

The new course addresses each of the key process areas identified within the IAITAM Best Practice Library (IBPL) that when combined, empowers an organization and maximizes the benefits of their IT assets.  The core processes that encompass the ITAM Program will be reviewed and the pertinent projects that will assist the organization in building a productive and profitable business unit will be addressed.

The course consists of the following components:

• Course Manual
• Course Student Workbook
• Course Instructor Presentation

The CITAM certification is comprised of the cumulative efforts of the student workbook and the final day’s examination.  Instructors will collect completed workbooks before testing commences the final day and they will be returned with the student’s certification so that the student can employ their creative efforts into their organization’s ITAM program.  The course is not designed for the novice IT Asset Manager and is homework intensive. 

Certified IT Asset Manager Certification Testing Procedures

Testing:

The testing for the prestigious certification CITAM is not rigorous, but does require perseverance and focus, much like the IT Asset Management job itself. The testing begins when the attendee walks through the facility doors and they receive the CITAM coursebook and workbook.

The 2 manuals contain the essential breakdowns of the class and provide the attendee with the problem-solving skills and challenges that they can take back to their organization.

The completed workbook constitutes 50% of the total certification grade.

Each attendee must complete their respective workbook and return it to the IAITAM Instructor before breaking for lunch on Friday.  Nightly homework assignments utilizing the workbook will be issued daily.  Attendees are encouraged to study for the test that will be administered on Friday afternoon. Upon returning to the classroom, the attendees will have a few moments clear up any last-minute queries, and then the test will be administered.

Attendees have from 1:30 to 3:30 pm to complete the test.  At which time, they will return their test to the instructor for grading.  The test constitutes the other 50% of their grade with a mandatory minimum score of 85%.

Combine the level of information retention from the class demonstrated through workbook completion and the diligence and perseverance required to achieve a minimum grade of 85% on the certification test shows why achieving the title of CITAM is such a coveted event.  Test results will be delivered first via email within 2-3 weeks followed by certification awards and return of the competed workbook via mail “Welcoming you to the elite group of Certified IT Asset Managers”.

Retesting

In the unfortunate event that an attendee was incapable of passing the course, the Instructor will notify the attendee.  The completed workbook will not be sent back to the attendee.  However, there are opportunities for retaking the test for the CITAM certification.  If the attendee chooses to retake the test, they must schedule it with IAITAM and related travel costs will be at the attendee’s expense.

The first retake for an attendee is free of charge because the ultimate goal of IAITAM is to enhance the knowledge of each and every course attendee.  To that end, the Instructor will send a blank coursebook two weeks prior to the scheduled re-test for the attendee to complete.  The attendees must bring the completed workbook to the Instructor prior to testing.

Re-testing is available to an attendee once.  If the attendee fails to achieve their certification a second time, the attendee will be required to retake the entire course at their own expense.

It is the mission of IAITAM to expand the knowledge of the IT Asset Management Profession.  We look forward to passing on that knowledge to every attendee that comes through the doors into one of our classrooms.