4-Day IT Asset Management Course and 5th Day Certification Review and Test The Certified IT Asset Manager (CITAM) course is aligned with the IAITAM Best Practices Library (IBPL). Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organization’s ITAM Program. The intense five day course with certification is packed full of information and real-world experiences designed to make your ITAM Program more effective, efficient and the CITAM Certification will lend notable credibility to your ITAM Program. Corporate Member Price: $2,495.00 Member Certification Price: $250.00 Download the IAITAM Registration Form for all pricing and on-site training details   Enroll today in the following CITAM courses: 2011 schedule coming soon... Complete Education Calendar The CITAM Course was originally developed by professional Software and Hardware Asset Managers to codify a number of existing IAITAM professional development programs.  IAITAM’s Certification in IT Asset Management has evolved over the years to accommodate the changes in the profession and therefore the course has evolved as well. The CITAM Course, intended to guide individuals within the profession and align the needs of the organization with Information Technology for the benefit of the organization.  This hands-on course will allow professionals to review existing infrastructure and plan a real world IT Asset Management Program - one that is applicable to the global work place and inclusive of a widely dynamic range of issues as well as properly managing IT assets across their organizations.  The primary purpose of this course is to educate ITAM professionals to manage IT assets while aligning with the organizational business drivers that promote ROI, reduces risk and increases productivity. The course addresses each of the Key Process Areas (KPA) identified within the IBPL that when combined, empowers an organization and maximizes the value of their IT assets.  The core processes that encompass the ITAM Program will be reviewed and the pertinent projects that will assist the organization in building a productive and profitable business unit will be addressed. The 3 publications used during the course contain the essential breakdowns of the class and provide the attendee with the problem-solving skills and challenges that they will take back to their organization. It is the mission of IAITAM to expand the knowledge of the IT Asset Management Profession.  We look forward to passing on that knowledge to every attendee that enters the training portals of our classrooms. *Dates and specific content are subject to change, reflecting the dynamic evolution of industry activities. IAITAM is not responsible for costs associated with cancellations. All IAITAM courses and content are proprietary and confidential. Enroll Today Course Objectives: 1) To educate ITAM professionals in the proper management of  IT assets while aligning with the organizational business drivers that will promote ROI, reduce risk and increase productivity. 2) The attendee will be able to understand and utilize the dependencies, relationships and benefits of the Key Process Areas (KPA) found within an effective IT Asset Management Program. 3) The attendee will be able to specify and define the duties and responsibilities necessary to be an effective IT Asset Manager. 4) The attendee will be able to obtain and display an understanding of the resources and commitment necessary to implement a fully functional IT Asset Management Program. The course consists of the following components: CITAM Course Manual CITAM Course Student Workbook CITAM Course Instructor Presentation Book CITAM Instructor Daily Presentation and interaction with attendees CITAM Organizational Projects and Program Implementation Workshop CITAM Comprehensive Written Examination Examination Criteria: The CITAM certification is comprised of the cumulative efforts of the student workbook and the final day’s written examination.  Instructor(s) will collect completed workbooks before testing commences on the final day.  The workbooks will be returned with the student’s certification so that the student can orchestrate their creative efforts into their organization’s ITAM program.  The CITAM course is not designed for the novice IT Asset Manager and is quite homework intensive. Though there are no prerequisites mandated for CITAM registration, IAITAM strongly recommends prior CSAM/CHAMP certification and/or a well founded working knowledge of IT asset management.   The testing for the prestigious certification of CITAM is not rigorous, but does require perseverance and focus, much like the IT Asset Management job itself. The overall testing begins when the attendee walks through the facility doors as they receive the CITAM Manual, Presentation Book and Workbook. It is mandatory that the attendee be present for the entire class presentation and participate in discussions and workshop. Each attendee must complete their respective workbook and return it to the IAITAM Instructor before breaking for lunch on Friday.  Nightly homework assignments utilizing the workbook will be issued daily.  Attendees are encouraged to study for the examination that will be administered on Friday afternoon. Upon returning to the classroom after lunch on Friday afternoon, the attendees will be given a short period to clear up any last-minute queries after which the exam will be administered. The completed workbook constitutes 50% of the total certification grade.  The other 50% of the certification grade will be earned by passing the written examination with a minimum score of 85%. The attendees will have an allotted time of 2 hours to complete the written examination. When the attendee is finished with the written examination, they will return their examination to the instructor.  The certification examination and workbooks will be graded after the completion of the course.   Combining the level of information retention from the class demonstrated through workbook completion and the diligence and perseverance required to achieve a minimum grade of 85% on the certification test shows why achieving the title of CITAM is such a coveted event.  Test results will be delivered first via email within 2-3 weeks, followed by certification awards and return of the competed workbook via mail “Welcoming you to the elite group of Certified IT Asset Managers”. Certification Retesting In the unfortunate event that an attendee was incapable of passing the course, the Instructor will notify the attendee.  The completed workbook will not be sent back to the attendee.  However, there are opportunities for retaking the test for the CITAM certification.  If the attendee chooses to retake the test, they must schedule it with IAITAM and all related travel costs will be at the attendee’s expense. The first retake for an attendee is free of charge because the ultimate goal of IAITAM is to enhance the knowledge of each and every course attendee.  To that end, the Instructor will send a blank course workbook two weeks prior to the scheduled re-test for the attendee to complete.  The attendees must bring the completed workbook to the Instructor prior to testing. Re-testing is available to an attendee once.  If the attendee fails to achieve their certification a second time, the attendee will be required to retake the entire course at their own expense. It is the mission of IAITAM to expand the knowledge of the IT Asset Management Profession.  We look forward to passing on that knowledge to every attendee. Daily Agenda Monday 9:00am – 12:00pm  (Break 10:15am – 10:30am) Introduction to IAITAM, the instructor and the facility.  Student introductions, IT Asset Management Code of Ethics. Description of a Certified IT Asset Manager, overview of the ITAM Program, Foundation Processes (Program, Project, Policies), Communication and Education. 12:00pm – 1:30pm  Lunch 1:30pm -  4:30pm  (Break 3:00pm – 3:15pm) Description of Key Process Areas (KPA), how they relate to each other, why the KPA’s are necessary and how they will benefit your organization.  4:30pm – 5:00pm  Homework Assignment for Monday. Tuesday 9:00am – 12:00pm  (Break 10:15am – 10:30am) Homework Review, Project Management. 12:00pm – 1:30pm  Lunch 1:30pm - 3:00pm  (Break 3:00pm – 3:15pm) Project Descriptions. 3:15pm – 5:00pm  Project Descriptions, Homework Assignment for Tuesday. Wednesday 9:00 – 12:00  (Break 10:15am – 10:30am) Homework review, Course discussion of Projects. 12:00pm – 1:30pm  Lunch 1:30pm - 3:00pm  (Break 3:00pm – 3:15pm) Roles and Responsibilities. 3:15pm – 5:00pm  Roles and Responsibilities, Homework assignment for Wednesday. Thursday 9:00 – 11:30  (Break 10:15am – 10:30am) Homework review, Course Discussion on Projects and any Outstanding Roles and Responsibilities.  Culmination:  Bringing it all Together. 11:30am – 12:00pm Exam Review 12:00pm – 1:30pm  Lunch 1:30pm - 3:00pm  (Break 3:00pm – 3:15pm) Culmination:  Bringing it all Together. 3:15pm – 5:00pm  Culmination:  Bringing it all Together. Homework assignment for Thursday. Friday 9:00 – 12:00  (Break 10:15am – 10:30am) Homework review, Workflows from Homework.  Questions, Concerns, Surprises.  Class Discussion: What was learned from the Workflow Activity?  Overview Discussion. (The overview discussion will focus on how the attendee proposes to implement what was learned upon return to his/her organization.  The discussion will further draw conclusion to pulling all projects together to form a program that is specifically tailored to fit the attendee’s organization.  Prioritization of projects will be of key concern.) 12:00pm – 1:30pm  Evaluations and Lunch. 1:30pm - 4:00pm Written Examination. IAITAM has created this course of instruction to provide the definitive source of information needed to enact an effective and proactive ITAM Program in your organization. A focused ITAM Program Management system will increase the value of your organization by defining the organizational mission, overall strategies, objectives, measurements and prioritization of all IT asset management efforts. In simplest terms, with an effective IT asset management program in place, what used to be considered an IT asset cost center can easily become an IT asset profit center measured by the amount of money earned for the organization’s bottom line by using proper asset management practices as taught in this course.